Plymbridge Distributors Joins PubEasy®

Customized Distribution Services Provider
Looking to Improve Customer Service

New Providence, N.J. USA – April 10, 2003 - PubEasy®, the 24/7 online customer self-service center for the publishing industry, is pleased to announce the addition of Plymbridge Distributors Limited, provider of customized distribution services for publishers, to the PubEasy Internet community. Plymbridge carries titles from more than 90 publishers and over 160,000 titles, comprised mainly of medical and academic presses in the USA, UK and Europe and represents prestigious presses such as Cornell University Press, Johns Hopkins University Press, Encyclopaedia Britannica and Lippincott, Williams & Wilkins. The Plymbridge PubEasy website may be accessed at http://exchange.pubeasy.com/plymbridge.

Joining the PubEasy network marks Plymbridge’s commitment to improving customer service while continuing to provide a wide range of services to the industry. “The main benefit above all else is improved customer service,” comments Ian Wordsworth, Director. “PubEasy allows the customer the flexibility to interact with Plymbridge at their convenience and reduces the number of links in the supply chain, therefore allowing us to provide a better service.”

“As an independent third party distributor,” continues Wordsworth, “it is very important that we offer all the various services that the book industry provides thus giving our end customers the ability to choose a trading method that best suits their business.” PubEasy is free for booksellers, and provides a fast and reliable way to place orders, check pricing and availability of titles, and check order status. PubEasy increases customer satisfaction by eliminating the inefficiencies of phone calls, EDI or locating a sales representative.

Plymbridge also expects to gain more customers through PubEasy. “Initially we will be focusing on customer service benefits but we hope that just by belonging to the PubEasy community will help attract new clients,” added Wordsworth.

“PubEasy is delighted to offer a platform for distributors to connect with both current and potential booksellers in 110 countries. We are pleased that Plymbridge Distributors has recognized the value of PubEasy in providing improved customer service and value to their customers,” stated Charles Halpin, General Manager of PubEasy.

With over 11,000 Users, the PubEasy interface offers publishers, distributors and wholesalers exposure to a large universe of potential clients, while increasing the ease in which current customers can conduct business with their suppliers.